Customer Reviews and Dealer Testimonials

Five Star Customer Reviews

Nothing speaks to a dealership's value better than the words of those who have done business there. Read what our valued customers have to say about Mitchell Chrysler Dodge Ram here in Simsbury.

(In addition, find out why dozens of sales and service customers have rated us 4.9 out of 5 stars on the independent Cars.com Reviews.)

We'd certainly love your feedback as well -- visit our review dashboard at RateMitchell.com, and tell us how we've done, and what we can improve!

Hear What Our Customers Have to Say

"I have happily recommended you to my friends"

I wanted to express my thanks to you and your sales team for your professional approach that made this experience all the more pleasurable.

I really appreciate your open and honest comments, and negotiation style which was devoid of theatricals normally associated with car buying, I honestly feel like I can trust you, which is ultimately one of the key reasons for doing business with you.

I have happily recommended you to my friends.
David, East Hartford, CT

"It couldn't have gone more smoothly"

It couldn't have gone more smoothly, thanks again to the team.
Joseph H., Granby, CT

"Great Services!"

Being parents to three young ones ages 3, 4, & 5, we were looking for something that was suitable for us. Yes, kids are still using boosters. We have a Denali but really kicking our butts in miles and gas with the drive-around we do for kids, school, and work. We've gone to 2 other dealerships. First one was very pushy! A private dealer pushing us to purchase a Honda Crosstour.  (Problems: that car looks like a roach, way too much miles for the asking price on a used car, and of course, saying things young parents should hear.) We actually put a deposit down after spending 5 hours with this guy. I guess I was making myself love it for the kids. Second dealer we brought my mother along with our kids. The salesman we spoke to was very nice, but he was ready to go home. After a night's rest and comparing the vehicles we have seen, my husband found a used Dodge Journey that caught our eyes. We called up the dealership letting them know we wanted to take a look. Once we arrived with all 3 kids, and my mother, everyone was ecstatic. We were all amazed by this vehicle. It was a pretty busy day for them, so our salesman JP let us take it out for a test drive. WE LOVED IT! But we got back to the dealer and to kill time, we looked around. Yes, we even looked at a Caravan (that I refuse to ever look at! Not ready to be that soccer mom yet!) Then there's that one that caught our eyes. The 2013 Journey SXT Blacktop. It was beautiful! Unfortunately, the one on the lot did not have a third row we wanted. JP is such an amazing person dealing with my family (all 6 of us)! He did a great job getting us what we wanted! As of now we are proud owners of the new 2013 Dodge Journey SXT Blacktop! Thanks to JP and everyone helping us find the right one for the right price! Definitely recommend anyone looking for a vehicle to go over and see them!
J & D, Unionville, CT

"Excellent Customer Service"

I took my 1997 Chrysler Sebring Convertible into Mitchell's for repairs. Paul Scata called me and informed me as to what steps the mechanics would take to fix the problem. Mr. Scata also informed me of the costs. I gave him the OK and the work began. Paul Scata called me daily to give me an update on the work being done and if the mechanics saw a new problem Paul would call first to get my OK and inform me as to the costs and ask if I wanted the work done. I said yes every time. I appreciated Paul keeping me informed and his very courteous service skills. Mr. Scata is definitely an asset to the company. I will take definitely take my car back to Mitchell's for any repairs, also I will recommend Mitchell's to my family and friends.
JoAnn D., Bloomfield, CT

"Very highly recommended"

Very professional, quick and really pleasant purchase. Final price was as promised. JP Dragon was very friendly, and knew his cars -- very helpful every possible way. And Steve, pro-over-pros, closed a deal smooth and easy as possible, explained all nuances with financing. I would buy my next Dodge only with Mitchell's. Very highly recommended.
R., New Britain, CT

"Not afraid to tell you the true numbers on a car"

Good group to work with -- not afraid to tell you the "true numbers" on a car. Weird that they sell certified used Jeeps and not new, but I love the Wrangler I bought, and their service guys are fast and clean, from the two visits I've been back (for oil changes, not repair). Pretty convenient that they have a cleaning and detail crew too, because I've left the top down and doors off all summer, and can get it cleaned for the cold weather at the same time I have the coolant winterized. One less trip.
Alan S., Simsbury, CT

"Very glad I went here"

As a first-time buyer, I was a little nervous and overwhelmed going into the process, but everyone was super helpful and didn't make me feel any less for needing a little extra explanation, or time to talk it over with my family members who were states away. They helped to make something stressful much more enjoyable, and I am very glad I went here for my first car!
Shannon S., Hartford, CT

"Extremely polite and low-key"

No pushing us into to 100 cars, no pressure to see everything under the sun. We spent more time talking with J.P. about our kids than the van we actually bought, I think, but in the end, thats how we knew the one we bought was going to meet our needs. He listened! Super sweet guy, and his managers were extremely polite and low-key, too. Small stores have their advantages, for sure.
The Owen Family, East Granby, CT

"The only time I can say I enjoyed the people I dealt with"

Just bought a new 2013 Dodge Durango from Steve at Mitchell Chrysler Dodge. He understood my needs and made purchasing the Durango so easy. I have bought 7 cars in the last 20 years, this was the only time I can say I enjoyed the people I dealt with. Thanks, keep doing what you did with me and you will be very successful!
Peter, Avon, CT

"Everything was done to my satisfaction"

I had been searching for a van or suv that would give me more space then I currently have in my car because we travel and need the extra space. I had been looking more than a year for a vehicle that had my options, color and price. Since this dealer was nearly 50 miles from my home and in another state I was concerned about dealing with problems. I didn't want to make many trips to see test the car. It was raining the day we came to test drive it. The dealer brought the car inside so we could take our time to go over it completely - checking out the options and condition of the vehicle. The car had all the options that the dealer had advertised and a couple that were not listed. There was some paint chips that I ask them to fix. The price was very competitive and we agreed to a price based on some cosmetic fixes. When we returned to pick up the vehicle I went over all the options and rechecked the paint - everything was done to my satisfaction. The dealership took care of all the paper work and so far we are happy with everything.
Jim C., Millbrook, NY

Contact

Mitchell Chrysler Dodge Ram

416 Hopmeadow Street
Directions Simsbury, CT 06070

  • Sales: (888) 794-2439
  • Service: (888) 609-4794
  • Parts: (888) 683-9217

Hours

  • Monday 8:30am-7:00pm
  • Tuesday 8:30am-7:00pm
  • Wednesday 8:30am-7:00pm
  • Thursday 8:30am-7:00pm
  • Friday 8:30am-6:00pm
  • Saturday 8:30am-5:00pm
  • Sunday Closed
true true true true true true true true true true true true